The Service Desk has become and essential hub of Service Management and has a clear purpose. It is the Service Desk that must be the interface or conduit between the business and IT. TAGZ recommend that this part of the service management model is not underestimated or mis-understood.
Our Adroit Service desk application is tailored to provide a powerful
management tool giving you a seamless helpdesk facility that delivers
results, acting as a one stop point of contact for your user base
community and enabling our support staff to tackle the issues on first hand
basis keeping within service level agreements by offering immediate remote
takeover assistance where required, giving more tangible business benefits.
Or use our Virtual Service Desk which offers limited actions which can add
or strengthen your existing support staff model in place.
Our Service Desk gives you technical analysts from the time your call is
answered, so you won't get that pillar and post feeling!